Services

One partner, every step.

From the first inquiry to installation support, one team follows your order through samples, design, production, inspection, packing and shipping.

Business team
01

Business team

Experienced sales engineers with a deep industry background answer your inquiry, recommend the right products and follow the whole order from consultation to after-sales.

  • Fast replies to every inquiry
  • Product and market recommendations
  • One contact for the whole order
Samples
02

Samples

See and test the product before you order. We support PP samples, quality samples, testing samples and production samples.

  • Free samples — courier cost prepaid or collect
  • Trial orders available
  • Pre-production samples for approval
Design team
03

Design team

Our R&D and design staff develop new decors and profiles, adapt products to your market and turn your drawings into production-ready specifications.

  • Custom decors and sizes
  • OEM and ODM development
  • Technical drawings and renderings
Quality inspection
04

Quality inspection

Fifteen experienced QC inspectors check raw materials, sample products during production and test every finished batch before shipping.

  • Raw material inspection
  • In-production sampling
  • Final inspection before loading
Packaging & logistics
05

Packaging & logistics

Goods are packed in cartons on plywood pallets or cases and loaded by our own team. We work with several logistics partners for fast, reliable sea and express shipping.

  • Export-grade pallet packing
  • Container loading supervision
  • FOB / CIF / DDP and more
After-sales
06

After-sales

Our support continues after delivery — installation guidance, technical questions and follow-up on any quality issue, with one point of contact.

  • Installation guidance
  • Technical support
  • Quality issue follow-up

Trade terms at a glance

MOQ
Samples and trial orders available on request
Samples
Free; courier cost prepaid or collect
Lead time
20–30 days per 20GP container after deposit
Packing
Cartons on plywood pallets or plywood cases
Payment
T/T (30% deposit, balance against B/L copy), L/C, PayPal, Western Union
Delivery terms
FOB, CFR, CIF, EXW, DDP, DDU, express
Currency
USD, CNY
Accessories
Skirting, stair edges, EVA / IXPE / cork underlayment

FAQ

Frequently asked questions

Can’t find your answer? Ask us directly.

What is your MOQ?

Samples and trial orders are available on request — contact us with your quantities and we will advise the most economical order size.

Do you provide free samples?

Yes. Samples are free; the courier cost is prepaid by you or sent freight collect.

Can you produce according to our design?

Yes. We are a professional manufacturer and welcome both OEM (your design) and ODM (our design, your brand) orders.

What is your delivery time?

Generally 20 to 30 days for one 20GP container after receiving your advance payment.

How are goods packed?

In cartons on plywood pallets or in plywood cases. Products thicker than 5 mm are normally packed on plywood pallets.

Can you provide accessories?

Yes — matching profiles such as skirting and stair edges, and EVA, IXPE or cork underlayment.

Which payment methods do you accept?

Usually T/T with 30% deposit and the balance against the copy of the bill of lading. L/C, PayPal and Western Union are also accepted, in USD or CNY.

Get in touch

Let’s talk about your next project.

Tell us about your project, quantities and target market. Our team replies within one business day with pricing, samples and lead times.

Form not showing? Email mia_miao@authoe.com or message us on WhatsApp.